Shipping policy
Shipping Policy
Last updated: August 17, 2026
Where we ship
We currently ship within the United States only. We are not able to ship internationally at this time.
Shipping rates
- $6.99 flat rate on all orders.
- $10.00 flat rate on orders that include a protein powder.
We do not offer free shipping. Your rate is calculated at checkout, so you see the exact cost before you pay.
How fast your order goes out
Our products are produced and packed in FDA-registered, GMP-compliant facilities. Most orders are processed and handed to the carrier within 2-5 business days.
Orders placed on weekends or holidays begin processing the next business day. During major sales or holiday periods, processing may take an extra day or two.
Delivery times
After processing, standard delivery typically takes 3-7 business days. These are carrier estimates, not guarantees. Weather, carrier backlogs, and holiday volume can add time.
Total time to your door = processing time + delivery time.
Separate shipments
Some items in our store ship from different facilities. If your order includes products from more than one, they may arrive separately and on different days. You are only charged shipping once per order.
Tracking
You'll get a confirmation email when you order and a second email with tracking as soon as your package ships. If tracking hasn't updated in 5 business days, email us and we'll chase it down with the carrier. Check your spam folder before assuming an email didn't send.
Wrong address
Please double-check your shipping address at checkout. We can't reroute a package once it's with the carrier. If an order is returned to us as undeliverable due to an incorrect address, we'll refund the product price but not the original shipping cost, and reshipment will require a new shipping charge.
Lost, stolen, or damaged packages
If tracking shows delivered but the package isn't there, check with your household and neighbors first, then give it 24 hours. Carriers occasionally scan early. If it still hasn't turned up, email us and we'll help you file a carrier claim and work out a replacement.
If your order arrives damaged, send us a photo of the package and product within 7 days of delivery and we'll replace it at no cost to you.
Heat and cold
Gummies and chewables can soften in summer transit, and powders can clump. This is cosmetic and doesn't affect the product's potency or safety. Store them in a cool, dry place and they'll firm back up. If a product arrives genuinely unusable, we'll replace it.
Questions
My Supplement Boost LLC
2015 Wilkinson Ave, Suite I
Panama City Beach, FL 32408
Orders@MySupplementBoost.com