Refund policy

Refund & Return Policy

Last updated: August 17, 2026

We want you to feel good about what you put in your body, and good about buying it from us. If something isn't right, tell us. We'd rather fix it than have you stuck with a product you're unhappy with.

Our 30-day guarantee

You have 30 days from the delivery date to request a return or refund. After 30 days we're unable to process a return.

What can be returned

  • Unopened products - still sealed, in original packaging, with the safety seal intact. Full refund of the product price.
  • Damaged, defective, or incorrect items - we replace or refund these in full, including shipping. Send us a photo and we'll take care of it. No need to ship anything back.
  • Items lost in transit - if tracking shows your order never arrived, contact us and we'll make it right.

What can't be returned

For safety and regulatory reasons, we cannot accept returns of:

  • Opened products, or any product with a broken or missing safety seal
  • Products not purchased directly from MySupplementBoost.com
  • Requests made more than 30 days after delivery

Once a dietary supplement leaves our fulfillment network and its seal is broken, it cannot be resold or restocked. This is standard across the supplement industry and exists to protect every customer who orders after you.

How to start a return

  1. Email Orders@MySupplementBoost.com with your order number and what went wrong.
  2. We'll reply within 1-2 business days with next steps and, if a physical return is needed, the return address.
  3. Ship the item back in its original packaging. Return shipping is the customer's responsibility unless the item was damaged, defective, or incorrect.

Please don't send anything back before contacting us. Unauthorized returns can't be tracked to your order and may not be refundable.

When you'll get your money

Once we receive and inspect the return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.

Original shipping charges are non-refundable except where the item was damaged, defective, or incorrect.

Subscriptions

You can cancel a subscription at any time, with no fee and no phone call required, from your account page or by emailing Orders@MySupplementBoost.com.

  • Cancel or skip at least 24 hours before your next scheduled charge to avoid being billed for that shipment.
  • If an order has already been processed and shipped, the standard 30-day return terms above apply to it.
  • Cancelling stops all future charges. It does not automatically refund shipments already sent.

Before you dispute a charge

If something looks wrong on your statement, please email us first. We're a small, family-run business and we answer our own email. Almost every issue gets resolved faster by contacting us directly than by filing a bank dispute.

Questions

My Supplement Boost LLC
2015 Wilkinson Street, Suite I
Panama City Beach, FL 32408
Orders@MySupplementBoost.com